Also, the bell boy didn’t know where the room was located either.

Harrah’s reds to come up with a better plan for emergencies by training their employees. Unfortunately by the time they could get there, a person having a heart attack could die. I asked the young man the pool what he would do in an emergency. They wouldn’t know what to do in an emergency if someone was injured or having a heart attack because they don’t know where the building names are located. My Point is that the personnel Needs Safety Training. I had booked a pet stay room on the ground floor however, she said they were filled.-“ first come first served “ was her answer. We finna.ly got to the room which was on the 2nd floor. Being a medical professional, I asked her how she would help a person in an emergency if she doesn’t know where the rooms are located to help them? She didn’t answer me. I asked her why they don’t give a map with a floor plan & she just laughed. She didn’t know where it was nor did she know what any of the buildings names were. Then she said she had made a mistake & the Palms building was the one that is for guests with a pet. After walking thru All the buildings “around the corner” I returned to the desk. On arrival, the lady the reservation desk gave me my keys & told me my building was just around the corner. Harrah’s stay was not as good as last year! Harrah’s has become too big & impersonal.

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